Travel Guard

Help Centre

When you need us, we’re there.

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Policy Tools | FAQs | Contact Us

 

  • View your coverages and benefits
  • Download travel insurance plan documents

Start a new claim and upload required documentation using this online tool.

Questions?

You can find answers to the most frequently asked questions about our Travel Guard® travel insurance below.

Support

Customer Service Centre

+65 6054 3500
SGTGcustomercare@travelguard.com
Operating hours:
Mondays to Fridays, excluding Public Holidays
9.00a.m. - 5.30p.m.

24/7 Emergency Travel Assistance

24-Hour Hotline:
+65 6054 3499
SGTGassistance@travelguard.com

Travel Claims

+65 6054 3500
SGTGclaims@travelguard.com
Operating hours:
Mondays to Fridays, excluding Public Holidays
9.00a.m. - 5.30p.m.

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The policy is underwritten by Zurich Insurance Company Ltd (Singapore Branch) at 50 Raffles Place, #32-01 Singapore Land Tower, 048623 Singapore. Company Registration Number T08FC7171K, a licensed insurer authorized by the Monetary Authority of Singapore (MAS). Travel assistance and claim services are administered by Travel Guard Asia Pacific Pte Ltd (TGAP).

The policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of the coverage, where applicable, please visit Zurich Insurance Company Ltd (Singapore Branch), or visit Zurich Insurance Company, GIA or SDIC websites (www.zurich.com.sg, www.gia.org.sg or  www.sdic.org.sg).